Tax Office Manager

2 days ago

TX United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for providing leadership and guidance to our tax office teams, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
  • Partner with the District General Manager to create and implement office-level growth plans, client growth targets, and local partnerships.
  • Assist in recruiting and interviewing candidates for tax office associate positions, ensuring the best fit for our team.
  • Conduct timely performance reviews, address performance concerns, and work with the Associate Relations Center to resolve associate issues.
  • Lead daily team meetings, communicate essential information, and create associate work schedules across all offices.
  • Travel between offices as required, ensuring consistency and quality across all locations.
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Requirements
  • People management experience, with a proven track record of growing and developing associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
About H&R Block

We are a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. Our team is dedicated to delivering exceptional customer experiences, and we are seeking like-minded individuals to join our team.

We offer a comprehensive benefits package, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan. We also provide opportunities for professional growth and development, as well as a collaborative and inclusive work environment.

If you are a motivated and results-driven individual with a passion for leadership and customer service, we encourage you to apply for this exciting opportunity.

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