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Customer Service Representative
1 month ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Addison Group.
Main Responsibilities:
- Greet and Assist Members: Provide exceptional customer service to members and prospective new members, processing all necessary paperwork in a timely and efficient manner.
- Answer Phone Calls: Respond to phone calls and assist members with their requests, addressing their concerns and resolving issues in a professional and courteous manner.
- Process Member Transfers: Process member transfers, terminations, and other changes relative to their membership, ensuring accuracy and attention to detail.
- Post Payments: Process payments and maintain accurate records, ensuring seamless financial transactions.
- Troubleshoot Member Issues: Troubleshoot member issues and provide solutions, working closely with the team to resolve complex problems.
- Support Branch Office Staff: Provide support to branch office staff and store personnel, ensuring a cohesive and collaborative work environment.
- Designated Weekly Greeter: Serve as a designated weekly greeter on rotation, approximately once every 8 weeks, demonstrating excellent customer service skills.
Requirements:
- High School Diploma or Equivalent: Possess a high school diploma or equivalent, demonstrating a strong educational foundation.
- Microsoft Office Suite: Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Data Entry: Skilled in data entry, ensuring accuracy and efficiency in processing member information.
- Exceptional Customer Service Skills: Possess exceptional customer service skills, demonstrating patience, respect, and effective communication.
- Team Player: Embody a team player mentality, working collaboratively with others to achieve shared goals.
- Excellent Verbal Skills: Possess excellent verbal skills, communicating effectively with members and colleagues alike.
- Good Listener: Demonstrate strong listening skills, ensuring accurate understanding and resolution of member concerns.
- Great Problem-Solving Skills: Excel in problem-solving, analyzing information and providing effective solutions.
About Addison Group: Addison Group is an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran. We strive to create a diverse and inclusive work environment, fostering growth and success for all team members.
