Senior Cloud Operations Engineer
1 month ago
We're seeking a highly skilled Cloud Operations Engineer to join our team at NICE. As a key member of our operations team, you'll be responsible for deploying, maintaining, and supporting state-of-the-art cloud-deployed solutions for digital evidence management.
Key Responsibilities- Provisioning, deploying, monitoring, patching, and upgrading enterprise cloud software.
- Working closely with development teams to ensure successful deployment of software packages.
- Supporting production systems and replicating customer issues on test systems to diagnose and repair without jeopardizing customer data or operations.
- Defining and implementing regular maintenance and health monitoring procedures.
- Collaborating with staff across the business, escalating when necessary to management and/or R&D.
- Participating in a 24-7 out-of-hours call-out rotation.
- Managing costs of solutions and services.
- Experience in supporting web-based software provided as a service.
- Proficiency in scripting languages such as Linqpad, Powershell, or similar.
- Experience administering databases (Microsoft SQL) and basic querying.
- Knowledge of Windows server and client technology.
- Understanding of network principles (IP addressing, firewall rules, network security groups, etc.).
- Excellent written and spoken English communication skills.
- Strong listening and questioning skills to identify and validate assumptions.
- Methodical troubleshooting and technical skills to diagnose problems and reproduce issues in a local environment.
- Ability to multitask and manage time effectively to prioritize and switch between varied tasks.
- Focused and calm under pressure.
- Careful record-keeping.
- Ability to work independently and as part of a team.
- Security clearances (CJIS) are required.
- Experience with programming languages such as C#.
- Scripting experience in Linqpad, Powershell, or similar.
- Azure certifications (AZ900 and AZ104).
- Experience with Postman or Fiddler.
- Understanding of .Net applications.
- Knowledge of Linux Operating System.
- Experience with ServiceNow (SNOW) ticketing system.
- Ability to share knowledge and document learned skills.
NICE operates according to the NICE-FLEX hybrid model, allowing for maximum flexibility: 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face meetings, fostering innovation, new ideas, and a vibrant, interactive atmosphere.
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