Cloud Operations Engineer

3 weeks ago


Hoboken, New Jersey, United States NICE Full time

Job Summary

We are seeking a highly skilled Cloud Operations Engineer to join our team at NICE. As a Cloud Operations Engineer, you will be responsible for deploying, maintaining, and supporting state-of-the-art cloud-deployed solutions for digital evidence management for Public Safety customers worldwide.

Key Responsibilities

  • Provisioning, deploying, monitoring, patching, and upgrading enterprise cloud software
  • Working closely with the development team to ensure the successful deployment of software packages
  • Support of production systems and replication of customer issues on test systems to diagnose and repair without jeopardizing customer data or operations
  • Defining and implementing regular maintenance and health monitoring procedures
  • Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D
  • Participate in a 24-7 Out of Hours call out rotation
  • Cost Management of solution and services

Requirements

  • Experience in supporting web-based software provided as a service
  • Experience with scripting in Linqpad, Powershell, or similar
  • Experience administering databases (Microsoft SQL) and basic querying
  • Knowledge of Windows server and client technology
  • Knowledge of network principles (IP addressing, firewall rules, network security groups, etc)
  • Efficient, effective, and respectful communication skills both with customers and within internal departments

Preferred Qualifications

  • Experience of programming (e.g. C#)
  • Scripting experience in Linqpad, Powershell, or similar
  • Experience with Azure (AZ900 and AZ104 certifications)
  • Experience with Postman or Fiddler
  • Understanding of .Net applications
  • Knowledge of Linux Operating System
  • Experience with ServiceNow (SNOW) ticketing system

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.



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