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Vice President of Operational Excellence

2 months ago

South San Francisco, California, United States Compass Group Careers Full time
Job Overview

Position Title: Vice President of Operations

Salary: $170,000-$175,000/yr. +/- (depending on experience)

Additional Compensation: Bonus Eligibility

About Compass Group

Compass Group USA stands as a premier provider of foodservice and support services, recognized for our exceptional personnel, outstanding service, and remarkable outcomes. With a workforce exceeding 284,000 associates across the United States, we operate in a variety of settings including award-winning restaurants, corporate dining facilities, healthcare institutions, educational establishments, and entertainment venues. Our influence continues to grow, fostering innovation and creating new opportunities within the industry.

Key Responsibilities:

  • Ensure achievement of results across all areas of responsibility, including client retention, financial performance, regulatory compliance, and culinary standards.
  • Guide the business towards high performance as indicated by the company scorecard.
  • Establish and nurture relationships at all organizational levels.
  • Identify and address client needs effectively.
  • Communicate account progress and new company initiatives to clients.
  • Conduct and oversee satisfaction surveys for customers, clients, and associates.
  • Regularly visit clients and facilities to maintain strong relationships.
  • Deliver corporate communications and priorities to regional team members and clients.
  • Build a high-performing and results-oriented team within the region.
  • Ensure effective communication among all team members.
  • Take action to resolve issues at client units that do not meet corporate satisfaction levels.
  • Develop and monitor accurate budgets and forecasts.
  • Ensure the region meets financial performance and client expectations.
  • Participate in the sales process, assisting with site surveys, presentations, negotiations, and contract approvals.
  • Ensure Operations Team members fulfill their responsibilities effectively.
  • Conduct audits at all facilities, including financial, contractual, sanitation, and food safety audits.

Preferred Qualifications:

  • Bachelor's degree preferred or equivalent professional experience.
  • 12-15 years of experience in upscale food service, including 10 years in management and 5-7 years in multi-unit management.
  • Experience in personnel management, including hiring, supervision, evaluation, and succession planning.
  • Ability to manage multiple tasks while maintaining focus amidst interruptions.
  • Proficient in making business decisions based on financial reports and data.
  • Knowledgeable in HACCP controls and proper food storage and usage.
  • Strong proficiency in Microsoft Office Suite: Word, Excel, and PowerPoint.
  • Adept at reading and interpreting business records and statistical reports.

Compass Group is an equal opportunity employer.

We are committed to fair treatment of all applicants and associates based on their abilities and experiences, without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Compass Corporate maintains a drug-free workplace.

Associates at Corporate enjoy a range of benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)