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Customer Support Technician

1 month ago

Dexter, Michigan, United States OPUS IVS, Inc. Full time

Opus IVS, Inc. is seeking a skilled Customer Support Technician to join our team. As a key member of our Call Center, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary duties will include answering inbound phone calls, documenting customer interactions in our CRM, and providing accurate information to customers using online OEM resources. You will also be responsible for programming vehicle ECUs correctly, OE scanning vehicles correctly, and troubleshooting all Opus IVS products and services. To be successful in this role, you will need to possess strong customer service skills, problem-solving capabilities, and the ability to communicate effectively with customers. Additionally, you will need to be familiar with Windows Operating Systems, Microsoft Office, and have a strong understanding of automotive repair and diagnostic procedures. If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.