Warehouse Operations Support Specialist
1 week ago
The Building People, LLC is seeking a dedicated Work Order Support Technician. The ideal candidate will play a crucial role in managing customer inquiries, adhering to established protocols for documenting restoration, repair, and maintenance of office furnishings and equipment. This position involves handling incoming service requests, which encompass ticketing, delivery, repair actions, and inventory management. As the initial point of contact for customer product and service inquiries, we value individuals who are committed to exceptional customer service and can make prompt and precise decisions.
Key Responsibilities- Facilitate the loading and unloading of incoming and outgoing materials and products.
- Identify, label, and track materials, ensuring accurate inventory records are maintained.
- Oversee help desk requests from initiation to resolution.
- Perform restoration, repair, and cleaning of office equipment as necessary.
- Document service requests and manage them through to resolution.
- Close out completed service tickets efficiently.
- Monitor and report weekly on the status of all service calls.
- Collaborate with repair personnel to meet client requirements effectively.
- Proficient in managing, recording, and tracking incoming phone communications.
- Outstanding customer service abilities, both over the phone and in person, with diverse stakeholders including vendors, clients, contractors, and the general public.
- Experience in furniture restoration and repair is preferred.
- Strong organizational skills with a keen attention to detail.
- Ability to plan, schedule, and anticipate resource needs for customer service requests.
- Provide administrative and clerical support to senior management as needed.
- Advanced knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- Physical capability to lift items weighing up to 50 lbs.
- Active Secret Clearance Required
- High School Diploma or equivalent.
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