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Retail Sales Representative

2 months ago

Thousand Oaks, California, United States Williams-Sonoma Full time
Job Overview

Position Summary

As a Retail Sales Representative, you will deliver an exceptional shopping experience by providing outstanding customer service. You will employ effective sales strategies and demonstrate extensive product knowledge in a dynamic retail environment.

Your Responsibilities Include:

- Delivering genuine, friendly, and enthusiastic customer service by embodying our service excellence standards.
- Meeting established sales targets and participating in promotional contests.
- Assisting customers with specialized services such as gift wrapping, gift registries, locating products, catalog orders, special requests, and furniture orders.
- Utilizing effective sales techniques to enhance sales opportunities and boost productivity.
- Showcasing comprehensive product knowledge, including features and advantages.
- Accurately processing transactions at the register, including sales, returns, and exchanges.
- Supporting the implementation and upkeep of visual merchandising, signage, and lighting.
- Maintaining store cleanliness and organization, including the stockroom.
- Processing, tagging, and restocking merchandise as necessary.
- Performing additional tasks as assigned by management.
- Adhering to all company policies and procedures.

Why Join Williams-Sonoma, Inc.?

We are a thriving, rapidly expanding company with an entrepreneurial spirit.

We leverage technology and data to drive our business.

We offer competitive salaries and comprehensive health benefits.

We are at the forefront of innovation in technology and retail, redefining the future of shopping.

We are passionate about our clients and committed to enhancing their experience.

We encourage creativity in our daily operations.

Our leadership team is experienced and open to new ideas.

We value autonomy and reward initiative.

We foster a fun and engaging work environment.

What We Seek in You:

- A passion for sales, with a proven track record of exceeding sales goals and closing deals.
- Ability to thrive in a team setting while also working independently and managing your time effectively.
- An entrepreneurial mindset, constantly seeking innovative solutions.
- Skill in asking insightful questions to understand customer preferences and needs.
- Enjoyment in discovering customer stories to connect them with the right products.
- Success in meeting clearly defined sales objectives and metrics.
- High school diploma or equivalent preferred.
- 1-2 years of customer service and retail sales experience (specialty retail preferred but not mandatory).
- Proven ability to prioritize and manage multiple tasks simultaneously.
- Capability to remain mobile on the sales floor for extended periods and lift/move items up to 75 pounds, utilizing appropriate equipment and safety measures.
- Full-time associates should have flexible availability to meet business needs.
- Part-time associates must be available for a minimum of two shifts on weekends and two during the week, with greater availability preferred for those scheduled for 20 hours or more weekly.

Physical Requirements:

- Ability to remain mobile on the sales floor for extended periods.
- Proficiency in operating the POS system.
- Capacity to lift and move medium to large items, up to 75 pounds, while adhering to safety protocols.

Benefits Offered:

This position provides a competitive compensation package, including pay and benefits. Compensation is based on various factors, including education, experience, certifications, and location. The anticipated pay range for this role is $16.00-$17.00 per hour.

Depending on your role and location, you may be eligible for:
  • A generous discount on all Williams-Sonoma, Inc. brands.
  • A 401(k) plan and investment opportunities.
  • A wellness program supporting physical, financial, and emotional health.
  • Paid vacations and holidays (for full-time employees).
  • Health benefits, including dental and vision insurance, with same-sex domestic partner benefits (for full-time employees).