Technical Product Sales Support Engineer

3 weeks ago

Plymouth Meeting, Pennsylvania, United States Comcast Corporation Full time
Job Summary

As a Technical Product Sales Support Engineer at Comcast Corporation, you will play a crucial role in providing subject matter expertise on the design and implementation of complex data network and voice solutions for business class customers across a national footprint.

This is a collaborative position that requires working closely with the sales team to market and sell the Company's product lines. You will provide insight to customers on current network solutions and work with account executives on presentations and the technical design of new sales.

Core Responsibilities

Some of the key responsibilities of this role include:

  • Providing timely, technical support and problem resolution for field service questions on a national level.
  • Assisting the Account Management Team and Sales leadership in the development of the overall business strategy to acquire new customers.
  • Assisting in generating new business and ensuring growth of existing accounts.
  • Designing solutions for customers that meet their business applications, as well as assuring protected circuit design, disaster recovery situations, and appropriate bandwidth for future growth.
  • Translating complex technical design requirements into information that customers can understand and respond to.
  • Serving as a national technical expert to review RFP responses for content and accuracy before they are submitted.
  • Providing technical support for National events and technical trade shows.
  • Participating in technology transfer training activities in the Sales Engineering group as new technologies are introduced across the Comcast Business product line.
  • Developing, delivering, and running effective presentations, meetings, client interviews, and facilitating group workshops.
  • Working with Comcast Business Network Engineering, Product Engineering, Product, and the national engineering organization to acquire an intimate knowledge of all Comcast Business products concepts, processes, and procedures.
  • Staying up-to-date on technological and market evolution as well as competitors' activities.
  • Exercising independent judgment and discretion in matters of significance.
  • Regular, consistent, and punctual attendance, including nights, weekends, variable schedules, and overtime as necessary.
Comcast Corporation Values

At Comcast Corporation, we believe that our employees are the key to our success. That's why we expect all employees to:

  • Understand our Operating Principles and make them the guidelines for how you do your job.
  • Own the customer experience and think and act in ways that put our customers first, giving them seamless digital options at every touchpoint, and making them promoters of our products and services.
  • Know your stuff and be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
  • Win as a team and make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System and join huddles, make call backs, and help us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion and diversity.
  • Do what's right for each other, our customers, investors, and our communities.

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