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Mixology Specialist

2 months ago

San Francisco California, United States Hard Rock Cafe Full time

Overview:


With a presence in 74 countries, encompassing 183 cafes, 27 hotels, and 12 casinos, Hard Rock International (HRI) stands as a premier global brand.

Originating from an Eric Clapton guitar, Hard Rock boasts the most valuable collection of music memorabilia worldwide, showcased at its various locations.

Hard Rock is also renowned for its collectible fashion and music-related merchandise, alongside its Hard Rock Live performance venues. HRI holds the global trademark for all Hard Rock brands.

The company operates and franchises Cafes across Europe, Asia, and the Americas, in addition to owning, licensing, and managing hotel and casino properties globally.

Among its most successful destinations are the company's two flagship Hotel and Casino properties in Florida, both owned and operated by HRI's parent entity, The Seminole Tribe of Florida.

In 2018, Hard Rock International earned recognition as a Forbes Magazine Top Employer for Women and was awarded Land Operator of the Year at the Global Gaming Awards.

For further details about Hard Rock International, please visit our website.

Responsibilities:
The Mixology Specialist serves as the initial point of contact for guests, ensuring a positive experience before they reach their tables.

As a bartender at Hard Rock Cafe, you will embody the roles of tour guide, communicator, entertainer, decision-maker, memorabilia curator, and musician at heart.

Key responsibilities include:

- Crafting beverages according to established recipes.

- Ensuring responsible alcohol service.

- Serving food items.

- Managing cash and various payment methods.

- Conducting efficient sales transactions using a point-of-sale system.

- Properly verifying identification for guests who appear under 30 years old.

- Maintaining accurate cash drawer balances.

- Guiding guests to various areas and restrooms.

- Demonstrating extensive product knowledge.

- Utilizing suggestive selling techniques.

- Keeping the bar area clean and organized.

- Maintaining appropriate inventory levels through bar pulls and stock checks.

- Properly labeling, dating, covering, and refrigerating prepped items for the bar.

- Ensuring the cleanliness of equipment, utensils, and glassware through proper sanitization.

- Performing opening, closing, and side duties, including setting up and breaking down the bar, cleaning surfaces, and maintaining the floor.

- Addressing guest inquiries accurately and courteously.

- Creating memorable experiences for guests.

- Engaging and entertaining guests to foster "Raving fans".


This job description outlines the essential functions of the position; it does not encompass all tasks that may be assigned.


Qualifications:
EXPERIENCE, EDUCATION, CERTIFICATION

- High School diploma or GED equivalent.

- A minimum of 2 years of high-volume bartending experience is required.

- In certain U.S. states, completion of a food safety certification program may be necessary before serving food or alcohol, which may include a food handlers card (e.g., California law requires this).
SKILLS
- Ability to remain composed in a fast-paced environment.

- High level of organization, attention to detail, and sense of urgency.

- Positive and friendly demeanor towards guests.

PHYSICAL DEMANDS


- Capability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods.
- Ability to sit for prolonged durations.

- Capacity to perform repetitive movements of the arms, hands, and wrists.

- Ability to express or exchange ideas verbally and perceive sound by ear.

- Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.

- Ability to occasionally lift, push, pull, balance, or carry objects weighing up to 10 pounds.

- Ability to turn or twist body parts in a circular motion.

- Ability to tolerate exposure to heat, cold, chemicals, and a loud/noisy environment.

- Ability to travel via automobile or airplane for extended periods.

ADDITIONAL REQUIREMENTS
- In some U.S. states, a legal minimum age is required to serve food and alcohol – please verify with the interviewer to ensure compliance with these requirements.
- Adherence to all food safety and sanitation procedures.

- Compliance with general safety standards.

- Performing duties that require bending and reaching.

- Maintaining a well-groomed appearance.

- Following all uniform guidelines.

- Practicing all safety and sanitation standards.

- Recycling products where feasible.

- Upholding HRC's five core values and mission statement.

Additional Details:

Closing:
Hard Rock International is an equal opportunity employer.

We embrace our motto LOVE ALL – SERVE ALL, striving to cultivate an inclusive workplace culture for every team member.

Hard Rock encourages applications from individuals with disabilities.

In accordance with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodations when requested by qualified applicants or employees with disabilities, unless such accommodations would cause undue hardship.

This policy regarding requests for reasonable accommodations applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

This description aims to accurately reflect the current job; however, management reserves the right to revise the job or require that other or different tasks be performed as circumstances change, such as emergencies, personnel changes, workload variations, or technical developments.