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Assistant Manager
2 months ago
About Westlake Hardware, Inc.
A leading hardware retailer in the United States, Westlake Hardware, Inc. operates over 150 neighborhood stores across the country. Headquartered in Lenexa, Kansas, the company has been in operation for over a century and is committed to delivering exceptional customer service and experiences.
Job Summary
The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The ideal candidate will have previous retail management experience and be able to lead by example, demonstrating a positive and professional attitude.
Key Responsibilities
- Customer Service
- Provide exceptional customer service, ensuring a positive and welcoming experience for all customers.
- Proactively assist customers in solving problems and answer questions about products and services.
- Greet customers entering and throughout the store, thanking them when finished and when they are leaving.
- Project a friendly, outgoing demeanor and work well with customers and associates.
- Ensure all calls and pages are answered promptly, courteously, and effectively.
- Handle customer complaints, working to resolve problems and ensure customer satisfaction.
- Possess excellent product knowledge and knowledge of store layout and location of products.
- Store Operations
- Ensure a positive, professional, and safe work environment for all associates.
- Supervise the general operations of the entire store, including opening and closing procedures.
- Assist with the implementation of company programs and initiatives.
- Help ensure successful Loss Prevention, Safety, and Internal Audits.
- Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising on all aspects of running the store.
- Communicate any operational or managerial issues to the General Manager in a timely manner.
- Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise areas.
- Help ensure that weekly price changes and label updates are completed timely and accurately.
- Assist with all cashiering functions, including training, maintenance, audits, and reports.
- Inventory and Merchandising
- Help ensure forklift operations and receiving are completed in a safe and efficient manner.
- Assist to ensure receiving, checking in, and stocking of merchandise for the store is being done completely.
- Assist with maintenance of back stock levels.
- Assist to ensure that cycle counts and negative on-hand reports are completed timely and accurately.
- Assist with merchandise resets throughout the store.
- Assist to ensure all signage is current in the store.
- Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
- Leadership
- Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations, or Assistant Manager-Merchandising.
- Lead by example, demonstrating a positive and professional attitude.
- Assist in training of all associates.
- Participate in store meetings.
- Communicate any merchandising, cost control, or sales ideas to the General Manager for follow-up.
- Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.
Requirements
- High school or GED equivalent.
- Previous retail management experience preferred.
- Standing, walking, lifting (up to 25lbs), and climbing.