Hotel Ambassador

3 weeks ago


St Louis, Missouri, United States Sonesta International Hotels Full time
Job Overview

The Hotel Ambassador is a key member of our housekeeping team, responsible for delivering exceptional guest experiences in public areas. This role involves cleaning and servicing assigned spaces to the highest standards, ensuring a clean and welcoming environment for our guests.

Main Responsibilities:
  • Clean and maintain public restrooms, lobby area, public phone booths, vending areas, employee break rooms, and restrooms.
  • Strip and wax floors as needed, clean and polish furniture, railings, table tops, and mirrors in assigned areas.
  • Report maintenance issues and safety concerns to supervisors.
  • Respond to guest complaints and special requests, taking corrective action to achieve complete guest satisfaction.
  • Monitor and control supplies and amenities, minimizing waste in all areas of housekeeping.
  • Turn in lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other departments.

Key Performance Indicators:
  • Welcome guests warmly and establish their needs.
  • Solve and own all guest requests and complaints.

Benefits:

$18-$22/hour estimated salary based on job requirements and local market rates.

Perks:

  • Medical, dental, and vision insurance
  • Health Savings Account with company match
  • 401(k) retirement plan with company match
  • Paid vacation and sick days
  • Sonesta hotel discounts
  • Educational assistance
  • Paid parental leave
  • Company-paid life insurance
  • Disability insurance
  • Variety of employee perks and discounts


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