Hotel Ambassador
3 weeks ago
The Hotel Ambassador is a key member of our housekeeping team, responsible for delivering exceptional guest experiences in public areas. This role involves cleaning and servicing assigned spaces to the highest standards, ensuring a clean and welcoming environment for our guests.
Main Responsibilities:
- Clean and maintain public restrooms, lobby area, public phone booths, vending areas, employee break rooms, and restrooms.
- Strip and wax floors as needed, clean and polish furniture, railings, table tops, and mirrors in assigned areas.
- Report maintenance issues and safety concerns to supervisors.
- Respond to guest complaints and special requests, taking corrective action to achieve complete guest satisfaction.
- Monitor and control supplies and amenities, minimizing waste in all areas of housekeeping.
- Turn in lost and found items according to established procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments.
Key Performance Indicators:
- Welcome guests warmly and establish their needs.
- Solve and own all guest requests and complaints.
Benefits:
$18-$22/hour estimated salary based on job requirements and local market rates.
Perks:
- Medical, dental, and vision insurance
- Health Savings Account with company match
- 401(k) retirement plan with company match
- Paid vacation and sick days
- Sonesta hotel discounts
- Educational assistance
- Paid parental leave
- Company-paid life insurance
- Disability insurance
- Variety of employee perks and discounts
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