Customer Service Associate

1 week ago


Merrillville, Indiana, United States Kowalis Lexus of Merriville Full time

The Kowalis family established their first dealership in the 1970s, embarking on a journey to enhance the car buying experience. From the Service Department to the Showroom, they streamlined every aspect, ensuring a premium customer experience. Their commitment to exceptional service continues to make Kowalis Auto Group a welcoming environment for both customers and employees.

Today, Kowalis Auto Group remains a family-owned enterprise, with a steadfast focus on achieving 100 percent customer satisfaction as a top priority.

EMPLOYEE BENEFITS

  • Health Insurance
  • Dental Coverage
  • Vision Insurance
  • Life Insurance
  • 401k Plan with Employer Match
  • Paid Time Off
KEY RESPONSIBILITIES
  • Engage with customers, visitors, and guests in a courteous, friendly, and efficient manner.
  • Collaborate effectively with sales, service, and other internal teams.
  • Process transactions involving cash, checks, and credit cards.
  • Draft memos, correspondence, reports, and various documents.
  • Maintain organized filing systems.
  • Assist in scheduling and confirming sales appointments.
  • Manage the check-in process for loaner vehicles.
  • Perform additional tasks as assigned.
QUALIFICATIONS
  • Strong listening and communication skills, with an outgoing and positive demeanor.
  • Prior experience in cashiering and customer service is essential.
  • Experience in the automotive sector is advantageous but not mandatory.
  • Dependable with a flexible schedule to adapt to a dynamic work environment.
  • Professional appearance and demeanor.
  • Valid driver's license with a clean driving record.
We are committed to equal opportunity employment and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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