Customer Service Team Member Specialist

1 week ago


Merced, California, United States 52 Concepts Inc Full time
About 52 Concepts Inc

We're a dynamic organization dedicated to delivering exceptional customer experiences. Our Customer Service Team plays a crucial role in achieving this goal, and we're seeking a skilled professional to join our ranks.

Job Description

As a key member of our team, you'll be responsible for providing top-notch customer service while fostering strong relationships with our clients. Your expertise will help drive business growth through direct interaction, utilizing innovative techniques that yield proven results.

Your daily responsibilities will include:

  • Delivering exceptional customer service with a positive attitude
  • Troubleshooting and overturning customer objections in a timely manner
  • Maintaining accurate records of customer interactions
  • Cultivating knowledge of our products and services to provide expert advice
  • Participating in team-based meetings for training, networking, and collaboration
Required Skills and Qualifications

To succeed in this role, you'll need:

  • 1-3 years of experience in customer-facing roles or sales/retail environments
  • Outstanding communication skills, both written and verbal
  • Above-average emotional intelligence and people skills to build rapport with clients
  • The ability to work independently or as part of a team, adapting to changing priorities
  • A desire to thrive in a fast-paced customer service environment
  • An exceptional work ethic, with a commitment to meeting deadlines and exceeding expectations
Compensation and Benefits

We offer a competitive salary, estimated at $45,000 - $60,000 per year, depending on your level of experience and qualifications. Additionally, you'll enjoy a range of benefits, including comprehensive health insurance, paid time off, and opportunities for professional growth and development.



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