Data Engineering Expert

3 days ago

New York, New York, United States Prophecy Full time

About Prophecy

We're a data copilot company that helps Fortune 500 enterprises accelerate AI and analytics by delivering clean, trusted, and timely data.

Our customers rely on us to develop, deploy, and observe data pipelines on cloud data platforms. We make all data users productive by helping them create, manage, and monitor massive volumes of data for AI and analytics.

We're backed by top VCs and investors including Insight Partners, SignalFire, Databricks, and JPMorgan Chase.

About the Role

This is an exciting opportunity to be an early engineer in a high-growth startup that's revolutionizing data engineering. You'll work with a team of dynamic engineers who take pride in solving complex problems.

We're seeking talented individuals to join our team of A-players. As a key member of our team, you'll contribute to the development and growth of our cutting-edge data platform.

Job Responsibilities
  • Troubleshoot and resolve complex customer issues related to our data platform
  • Assist with issues around third-party integrations and ensure seamless integration with our environment
  • Reproduce customer bugs in production and sandbox environments to capture additional context, build documentation, and understand root causes
  • Set clear expectations with customers on next steps and meet or exceed them
  • Surprise and delight customers even when problems are not solved quickly
  • Provide best practices guidance and support for solutions developed by customers using our data platform
  • Demonstrate a true sense of ownership and coordinate with engineering to achieve timely resolution of customer issues and requests
  • Participate in the creation and maintenance of company documentation and knowledge articles
  • Be a true proponent of customer advocacy and contribute to our mission of delivering exceptional customer experiences
Requirements
  • 4+ years of experience troubleshooting and supporting large enterprise applications
  • Advanced skills in Spark and strong work experience in production issue resolution
  • You have built managed and maintained all aspects of ETL including development, bug fixing, monitoring, and debugging of jobs
  • Expert in Spark architecture and experience with Databricks/Snowflake environment configuration and management
  • Experience with Git and CI/CD technologies and technology experience in SQL, Databricks/Hadoop/Spark
  • You have experience of 'hands-on' technical support and escalation (through Incident, Change and Problem Management procedures) and ensure that SLAs are achieved while looking for ways to improve day-to-day product delivery
  • Excellent verbal and written communication skills in English
  • The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
  • A creative attitude toward problem-solving and entrepreneurial spirit with a focus on getting things done with high quality
  • A strong desire to work in a fast-moving startup environment with a high level of autonomy
  • Bachelors Degree in CS or Equivalent
Salary and Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience. Additionally, we provide comprehensive benefits including health insurance, flexible PTO, and professional development opportunities.

We're committed to fostering a diverse and inclusive culture where everyone can excel. Our hiring practices meet equal employment opportunity standards, and we welcome applications from individuals of all backgrounds.

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