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Community Operations Supervisor

2 months ago

Denver, Colorado, United States Quarterra Full time

About Quarterra Group, Inc.:

Quarterra Group, Inc., a subsidiary of Lennar Corporation (NYSE:LEN and LEN.B), is a dynamic alternative asset management firm specializing in real estate, with a focus on two expanding sectors: Multifamily and Single-Family Rental. Established in 2011, Quarterra Multifamily, formerly known as LMC, ranks among the top developers, builders, and managers in the nation, consistently appearing on the National Multi-Housing Council's (NMHC) annual Top 50 list for eight years. Quarterra Single-Family Rental was launched in 2020 to cater to individuals and families who prefer renting in desirable neighborhoods with excellent amenities.

Position Overview:

The Community Operations Supervisor assists the Community Manager in overseeing the financial and operational management of the apartment community while ensuring a high standard of customer service.

Key Responsibilities:

  • Maintain accurate records of prospective and current resident information to uphold the integrity of the community management system (OneSite).
  • Execute daily financial operations by collecting and posting rent, fees, and other payments, preparing daily bank deposits, reconciling bank accounts, generating financial reports, and processing invoices and payables.
  • Review resident files and accounting records to identify unpaid or late fees, communicate with residents regarding outstanding balances, implement collection procedures, and enforce lease agreements.
  • Examine and submit vendor invoices for payment by reconciling services rendered or products received, obtaining Community Manager approval, coding charges appropriately, and managing vendor communication.
  • Adhere to the Company's established eviction procedures, including proper notice requirements and representation in court hearings as necessary.
  • Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees.
  • Enhance resident satisfaction and retention by promptly addressing complaints, inquiries, and requests, taking appropriate actions to resolve service issues in line with established procedures and legal standards.
  • Act as the on-site supervisor in the absence of the Community Manager, organizing and delegating daily tasks, coordinating maintenance and make-ready activities with the Service Supervisor, and ensuring compliance with company policies and procedures.
  • Support owner relations by meeting with owners, conducting community tours, providing updates on community performance, and responding to owner inquiries.
  • Assist in leasing and marketing initiatives as needed.

Compensation & Benefits Overview:

  • The expected base compensation for this role ranges from $24.00 to $26.00 per hour, subject to adjustments based on qualifications, geographic pay differentials, and operational considerations.
  • This position is eligible for commissions as per a written agreement.
  • Eligible for company benefits in accordance with Company policy, including a competitive total rewards package featuring medical, dental, and vision coverage, along with a variety of supplemental benefits such as a 401k Retirement Plan, prepaid legal assistance, and more. Paid time off is provided for vacation, illness, holidays, and bereavement, and the Company offers 100% paid life insurance and long-term disability insurance.

Education and Experience Requirements:

  • A high school diploma or GED is required.
  • A Bachelor's degree in Business Administration or a related field is preferred.
  • Demonstrated experience in property management, sales, marketing, and customer service is essential for managing the daily operations of an apartment community, including resolving customer complaints, completing financial records, increasing sales revenue, and coordinating team efforts.
  • Familiarity with computerized financial and word processing software is necessary.

Physical Requirements:

This is primarily a sedentary office position requiring the ability to operate computer equipment, communicate effectively, and perform physical tasks such as bending, stooping, reaching, and lifting up to 25 lbs. Finger dexterity is essential.

Quarterra Group is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, pregnancy or related condition, protected status, or any other status prohibited by applicable law.