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Mercedes-Benz Certified or Master Level Technician/Mechanic
2 months ago
We are seeking a highly skilled and experienced Mercedes-Benz Certified or Master Level Technician/Mechanic to join our team at Swickard Auto Group. As a key member of our service department, you will be responsible for delivering exceptional customer service and ensuring the highest level of quality in vehicle repairs and maintenance.
Key Responsibilities- Deliver Hospitality: Provide par excellence service to our guests, ensuring their vehicles are repaired and maintained to the highest standards.
- Efficient Service and Repair: Perform vehicle repairs and maintenance work with efficiency and accuracy, in accordance with dealership and factory standards.
- Customer Interaction: Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers to ensure seamless communication and customer satisfaction.
- Diagnostic and Repair: Diagnose the cause of any malfunction and perform repair, if authorized by the customer.
- Multi-Point Inspections: Conduct multi-point inspections to make appropriate recommendations to ensure the safety and reliability of customer vehicles.
- Documentation: Document work performed on each vehicle on the repair order.
- Training and Development: Keep abreast of factory technical bulletins and participate in factory-sponsored training classes as appropriate.
- Customer Experience: Provide an exceptional customer experience to drive loyalty and achieve targeted Customer Satisfaction Index.
- Experience: 5+ years of prior automotive diagnostic, and repair experience required.
- Skills: Ability to effectively manage time to meet and exceed targets, strong desire to succeed, team player focused on providing exemplary customer service, ability to work in a fast-paced work environment, strong organizational skills and detail-oriented.
- Education: Possess a valid in-state driver's license and an acceptable driving record.
Swickard Auto Group is a leading automotive company founded in 2014 by Jeff Swickard. We operate 28 dealerships in 5 states and are committed to delivering exceptional customer service and quality products. We are a team-oriented company that values diversity, inclusion, and belonging.
Benefits- Leadership Program: Our leadership program provides ongoing manufacturer training, mentorship, and skills development to support your career growth.
- Ongoing Training and Support: We invest in our employees' ongoing training and development to ensure they have the skills and knowledge needed to succeed.
- Competitive Benefits Package: We offer a comprehensive benefits package, including medical, dental, vision, life, and pet insurance, optional disability coverage, 401k plan, paid holidays, and PTO.
