ServiceNow Business Analyst

3 days ago


Charlotte, North Carolina, United States Pyramid Consulting, Inc Full time
Job Title: ServiceNow Service Request Catalog Business Analyst

We are seeking a highly skilled ServiceNow Service Request Catalog Business Analyst to join our team at Pyramid Consulting, Inc. This is a contract opportunity with a 03+ months duration and potential for long-term engagement.

Job Summary:

The successful candidate will be responsible for assessing and defining business needs and areas of improvement on the Now Platform. They will work closely with stakeholders, development teams, and the wider business to create roadmaps, monitor progress, and provide key communications.

Key Responsibilities:
  • Assess and define business needs and areas of improvement on the Now Platform
  • Work with stakeholders and development teams to create roadmaps and monitor progress
  • Break requirements into user stories suitable for iterative, incremental development
  • Actively engage with stakeholders to report on progress and provide key communications
  • Partner with Release Managers to review the release train cadence and ensure demands are deployed on time
Requirements and Technology Experience:
  • ServiceNow
  • ITIL Foundation
  • Agile
  • Strong technical foundation and working knowledge of the ServiceNow platform
  • Proficient analysis skill and capability to identify downstream implications
  • Organized and detail-oriented
  • Exceptional communication skills
  • Ability to develop and forge strong relationships and build consensus among competing stakeholders
About the Company:

Pyramid Consulting, Inc. is a leading provider of consulting services to the Banking Industry. We are committed to delivering high-quality solutions and exceptional customer service.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are interested in this opportunity, please apply online for immediate consideration.



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