Emergency Department Patient Access Representative

4 weeks ago


Twinsburg, Ohio, United States Cleveland Clinic Full time
About Cleveland Clinic

Cleveland Clinic is a world-renowned healthcare organization dedicated to providing exceptional patient care and advancing medical research. As a member of our team, you will have the opportunity to work alongside passionate caregivers who share our commitment to excellence.

Job Summary

We are seeking a highly skilled Patient Access Representative to join our team. In this role, you will be responsible for providing comprehensive business and financial services to patients during the access process. This includes registering patients, collecting payments, and maintaining accurate records.

Key Responsibilities
  • Perform registrations by completing accurate face-to-face interviews to obtain demographic, insurance, medical, and financial information.
  • Cross-trained to staff all areas of Patient Access at any facility, including Front Desk, Admitting Office, ED, and Cashier.
  • Maintain productivity and quality standards.
  • Function as a Super User.
  • Act as a resource for training of new team members and during the implementation of new processes.
  • Provide registration and cash collection access in Epic.
Requirements
  • High school diploma or equivalent.
  • Minimum of 2 years of experience in a customer-facing role with in-person or phone contact.
  • Excellent interpersonal, communication, and customer service skills.
  • Ability to multi-task and maintain composure in difficult situations in a fast-paced environment.
What We Offer

Cleveland Clinic offers a comprehensive benefits package, including competitive salaries, health insurance, retirement plans, and opportunities for professional growth and development. We are committed to creating a supportive and inclusive work environment that values diversity and promotes work-life balance.



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