Patient Access Representative

4 weeks ago


Twinsburg, Ohio, United States Cleveland Clinic Full time
About the Role

Cleveland Clinic is seeking a highly skilled and compassionate Patient Access Representative to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Perform registrations by conducting thorough face-to-face interviews to obtain accurate demographic, insurance, medical, and financial information.
  • Provide cross-trained support in all areas of Patient Access, including Front Desk, Admitting Office, ED, and Cashier.
  • Maintain productivity and quality standards while functioning as a Super User.
  • Act as a resource for training new team members and implementing new processes.
  • Provide registration and cash collection access in Epic.
Requirements
  • High school diploma or equivalent.
  • Minimum of 2 years of experience in a customer-facing role with in-person or phone contact.
  • Excellent interpersonal, communication, and customer service skills.
  • Ability to multi-task, maintain composure in difficult situations, and work in a fast-paced environment.
About Cleveland Clinic

Cleveland Clinic is a world-renowned healthcare organization dedicated to providing exceptional patient care and advancing medical research. We are committed to creating a supportive and inclusive work environment that fosters growth and development for our caregivers.



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