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Quality Assurance Specialist
2 months ago
About Team Quality Services Inc.
Team Quality Services Inc. is a leading provider of quality-related services across North America, with a strong focus on the automotive sector. Our team of experts is dedicated to delivering exceptional quality and reliability to our customers, and we're seeking a highly skilled Quality Assurance Specialist to join our team.
Key Responsibilities:
- Develop and Maintain Strong Relationships: Build and maintain strong relationships with suppliers and service locations, serving as the primary liaison for quality-related matters.
- Conduct Regular Audits and Assessments: Conduct regular audits and assessments of supplier parts at service locations to ensure compliance with quality standards, specifications, and material flow.
- Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.
- Recommend Quality Initiatives: Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions.
- Rapidly Identify and Resolve Quality Issues: Rapidly identify, isolate, communicate, and resolve quality issues.
- Conduct Root Cause Analysis: Conduct root cause analysis of customer quality issues.
- Understand Service Location Processes: Understand service location processes and their effect on customers' parts.
- Provide Technical Support: Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices.
- Stay Up-to-Date with Industry Trends: Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.
- Communicate Effectively: Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations.
- Identify New Business Opportunities: Identify leads and generate new business opportunities for the Company.
- Document and Update Information: Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.
- Understand Quality Management Systems: Understand and leverage quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools (APQP, PPAP, FMEA, SPC, MSA).
- Promote Company Core Values: Promote proper work ethic and demonstrate the Company's Core Values, policies, procedures, and best practices.
- Comply with Customer and Service Location Requirements: Comply with all customer and service location requirements, including health/safety training and vaccination status.
- Demonstrate Proficiency with Technology: Demonstrate proficiency using technology, including smartphones, keyboards, hand tools, and measurement devices.
- Demonstrate Excellent Communication Skills: Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone.
- Demonstrate Ability to Work with Diverse Groups: Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving.
- Demonstrate Proven Track Record: Demonstrate a proven track record of driving supplier quality improvements and cost reductions.
- Demonstrate Excellent Problem-Solving Skills: Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
- Demonstrate Outstanding Communication and Interpersonal Skills: Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.
- Demonstrate Solid Project and Time Management Capabilities: Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.
- Demonstrate Proficiency in Quality Analysis Tools: Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.
- Demonstrate Proficiency in Using Measurement Gauges: Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.).
- Travel to Company Facilities and Customer Locations: Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required.
- Occasional Participation in Events: Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events.
- Maintain Flexibility: Maintain flexibility to work additional hours as needed during busy periods or to meet deadlines.
- Ability to Adapt to Changing Work Demands: Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.
Physical Requirements and Working Conditions:
- Ability to Stand and Walk for Extended Periods: Ability to stand and walk for extended periods of time (2/3 or more of the workday), and perform tasks that require bending, stooping, kneeling, or crouching.
- Ability to Work with and Around Others: Ability to work with and around others for extended periods of time (2/3 or more of the workday).
- Ability to Lift and Carry Objects: Ability to occasionally lift and carry objects weighing up to 50 pounds repeatedly throughout the day.
- Dexterity of Hands and Fingers: Dexterity of hands and fingers to operate smartphones, keyboards, hand tools, and measurement devices.
- Keen Eyesight: Keen eyesight to read small print/text/figures and to identify quality defects (including in low-light situations).
- Comfortable Working in Varying Environments: Comfortable working in environments with varying temperatures and noise levels.
- Employment Requirements: Employment for this position is contingent on the individual obtaining and maintaining all Company, customer, and service location requirements (including vaccination status), which may be subject to change at any time.
Education, Experience, and Qualifications:
Required
- High School Diploma or GED: High school diploma or GED
- Valid Driver's License: Must be and remain eligible to be issued a passport for any required international travel/training
Preferred
- Bachelor's Degree in Engineering or Manufacturing-Related Field: Bachelor's degree in engineering or a manufacturing-related field
- Experience in Automotive Manufacturing or Supplier Quality Assurance: Experience in automotive manufacturing or supplier quality assurance
- Bilingual - Spanish: Bilingual - Spanish
