Mobility Operations Coordinator
4 weeks ago
We are seeking a highly skilled and detail-oriented Mobility Services Scheduler to join our team at Vectour Group.
This is a full-time position that offers a competitive salary of $18.30 per hour, paid biweekly, along with a range of benefits including medical, dental, vision, disability, and life insurance, as well as a 401K plan with employer match.
Responsibilities:- Route Processing:
- Efficiently handle route openings, insertions, extensions, and resolution of issues.
- Computer System Utilization:
- Retrieve scheduled information using computer systems.
- Customer Support:
- Provide timely support to customers by addressing questions and concerns related to their trips.
- Reports and Clerical Duties:
- Complete daily reports and perform clerical duties to ensure accurate record-keeping.
- Phone Management:
- Answer and direct business calls to the appropriate personnel.
- Emergency Management:
- Manage emergency situations for vehicle operators.
- Daily Service Management:
- Review route performance to ensure efficient operation of transportation services.
Requirements:
- A minimum of 3 years of experience in scheduling, dispatching, or routing.
- Proven experience working with Trapeze or similar scheduling software.
- Excellent communication skills, both written and verbal.
- Demonstrated excellent phone demeanor and strong customer service skills.
- Proficient in computer operation; ability to navigate and operate computer systems effectively.
- Able to work independently, demonstrating self-motivation and initiative.
- Strong judgment and problem-solving abilities, essential for making informed decisions in dynamic situations.
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