Mobility Operations Coordinator

4 weeks ago


Atlanta, Georgia, United States Vectour Group Full time
Job Description:

We are seeking a highly skilled and detail-oriented Mobility Services Scheduler to join our team at Vectour Group.

This is a full-time position that offers a competitive salary of $18.30 per hour, paid biweekly, along with a range of benefits including medical, dental, vision, disability, and life insurance, as well as a 401K plan with employer match.

Responsibilities:
  • Route Processing:
    • Efficiently handle route openings, insertions, extensions, and resolution of issues.
  • Computer System Utilization:
    • Retrieve scheduled information using computer systems.
  • Customer Support:
    • Provide timely support to customers by addressing questions and concerns related to their trips.
  • Reports and Clerical Duties:
    • Complete daily reports and perform clerical duties to ensure accurate record-keeping.
  • Phone Management:
    • Answer and direct business calls to the appropriate personnel.
  • Emergency Management:
    • Manage emergency situations for vehicle operators.
  • Daily Service Management:
    • Review route performance to ensure efficient operation of transportation services.

Requirements:

  • A minimum of 3 years of experience in scheduling, dispatching, or routing.
  • Proven experience working with Trapeze or similar scheduling software.
  • Excellent communication skills, both written and verbal.
  • Demonstrated excellent phone demeanor and strong customer service skills.
  • Proficient in computer operation; ability to navigate and operate computer systems effectively.
  • Able to work independently, demonstrating self-motivation and initiative.
  • Strong judgment and problem-solving abilities, essential for making informed decisions in dynamic situations.


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