Front Desk Associate

2 weeks ago


Austin, Texas, United States OLDE SOUL BARBERSHOP Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Olde Soul Barbershop. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive and welcoming experience for our guests, and maintaining a high level of professionalism in all interactions.

Key Responsibilities:

  • Provide top-notch customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Manage front desk operations, including scheduling appointments, handling phone calls, and responding to emails and live chats.
  • Maintain a clean and organized workspace, ensuring a safe and healthy environment for guests and staff.
  • Work collaboratively with the Head Barber to maintain quality control and service standards.
  • Identify opportunities to improve shop efficiencies and presentation, implementing changes as needed.
  • Communicate customer feedback to the Brand Strategy Manager to inform buying decisions.
  • Responsible for maintaining a high level of product knowledge amongst staff.
  • Book events at the barbershop, such as groomsmen parties.

Requirements:

  • 1 year of customer service experience required.
  • Knowledge of barbershop/salon environment required.
  • Must be over 21 and able to lift up to 10 lbs.
  • Must be computer savvy and able to multitask.

What We Offer:

  • Employee discount
  • Referral program
  • Supplemental pay types: bonus pay, commission pay

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