Alarm Monitoring Specialist

4 weeks ago


Clinton, Ohio, United States Securitas Electronic Security Inc Full time
Job Summary

Securitas Electronic Security Inc. is seeking a highly skilled Alarm Monitoring Operator to join our team in our state-of-the-art 24/7 Alarm Monitoring Center. As an Alarm Monitoring Operator, you will be responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals.

Key Responsibilities:
  • Respond to all incoming alarm signals in our automation software according to documented procedures.
  • Notify the authorities and contacts as necessary, and log all information into the automation system immediately and accurately.
  • Answer the multi-line telephone system and ensure confidentiality of customer information at all times.
  • Prioritize and multi-task to manage alarm events, verify security information, and ensure customers are properly notified of events.
Requirements:
  • High School Diploma required, some college preferred.
  • 1-3 years' work experience in a related field.
  • Type 30 + words a minute.
  • Ability to prioritize and multi-task, follow written and verbal instructions, and perform duties with a high degree of urgency and accuracy.
  • Good interpersonal communication and organizational skills.
  • A positive attitude of teamwork and continuous improvement.
What We Offer:
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401K with 60% match up to 6% of salary.
  • Paid vacation, holiday, and sick time.
  • Exceptional growth opportunities and wide variety of employee discounts.


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