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Electronics Applications Expert

2 months ago

Reston, Virginia, United States Kuhn North America, Inc. Full time

Technical Support Specialist

**Job Summary**

The Technical Support Specialist serves as the expert in electronics applications for KUHN products, providing assistance to the aftermarket group in resolving internal and external customer inquiries.

**Key Responsibilities**

* Serve as the technical expert for all after-sale service issues involving electronic components for all KNA product lines.
* Assist dealers in troubleshooting and repairing scale and monitor components.
* Diagnose and repair electronic scale and monitor components, maintaining appropriate inventory levels of electronic repair parts.
* Review and process all warranty claims involving electronic components, maintaining warranty records and distributing related reports to applicable departments.
* Assist in the investigation of warranty claims by conducting failure analysis of returned components.
* Maintain good knowledge of the service and maintenance requirements and field issues of competitors' products similar to electronics in KNA product lines.

**Requirements**

* An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred.
* Knowledge and skills in customer service, mechanics/repair, electronics, and hydraulics are required.
* Application knowledge and experience in word processing, spreadsheet applications, presentation software, Internet, and e-mail are preferred.

**About KUHN North America, Inc.**

KUHN North America, Inc. is a leading manufacturer of agricultural equipment, and this role is a key part of our after-sales support team.