Senior Mobility Specialist
2 days ago
Aires is a renowned provider of relocation management services, boasting over 40 years of experience in delivering exceptional results to leading corporations. Our award-winning technology platform, built in-house, aligns with the future state of Global Mobility, ensuring seamless relocation experiences for our clients.
We take pride in our strong Aires brand, consistently ranked among the mobility industry's highest annual customer-satisfaction scores, and a client retention rate of over 98%. Our employees enjoy a hybrid/remote work environment, depending on their location within the US, and a full benefits package, including a 401K match.
Job Opportunity: Senior Mobility SpecialistWe are seeking a highly experienced Senior Mobility Specialist to join our West Coast Region team. This exciting opportunity is perfect for individuals with significant experience in customer service, looking to facilitate the end-to-end relocation process for corporate transferees and families.
Key Responsibilities:- Counsels transferees on policy benefits.
- Coordinates household goods services and family services.
- Counsels and assists transferees with expense submission.
- Collaborates with internal teams to ensure services are delivered accurately and timely.
- Acts as a mentor and subject matter expert to less senior staff.
- Provides transition file support to team when caseload distribution is required.
- Participates in ongoing training initiatives to stay current on new systems and processes.
- High School Diploma/GED required; Associate's or Bachelor's degree preferred.
- 5+ years of mobility consulting experience.
- 5+ years of customer service experience providing service through the telephone and via email.
- CRP & GMS certifications preferred.
- Excellent customer service and administrative skills.
- Computer literacy with MS Office products, and ability to grasp proprietary software.
- Demonstrated ability to manage multiple competing tasks.
- Ability to follow policies and procedures.
- Can-do attitude.
- Genuine desire to help others.
- Team oriented mindset, with a strong sense of care and urgency.
- Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
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