Lead Service Line Analyst

5 days ago


Chicago, Illinois, United States Elevate Full time

Responsibilities

  • Conduct site visits with plumbing contractors to develop scopes of work for lead service line replacement at home-based childcare facilities.
  • Provide construction oversight for lead service line replacement projects, restoration work, and across Elevate programs as needed.
  • Identify restoration needs following lead service line replacement and develop scopes of work in collaboration with contractors.
  • Collaborate with program staff, workforce development, and other teams in recruiting, vetting, onboarding, and managing contractor networks in support of Elevate programs.
  • Build positive relationships and ensure contractors (particularly newly vetted/onboarded) have the support they need to be successful.
  • Learn and stay current on lead service line replacement and lead in water mitigation best practices.
  • Regularly and consistently update activity log in Salesforce Customer Relationship Management (CRM) to ensure visibility and data accuracy.

Requirements

  • At least three (3+) years of in-field construction or plumbing installation experience required.
  • High school diploma or GED required.
  • Active building science certifications preferred.
  • Experience developing and reviewing project scopes of work.
  • Prior experience working with various contractor trades.
  • Familiarity with Salesforce or other customer relationship management system.
  • Strong verbal communication skills.
  • Bilingual Spanish/English required.
  • Ability to work under pressure and meet tight deadlines with a high degree of accuracy.
  • Can work well both independently and as part of a team.

Benefits

The total compensation for this position includes health and welfare benefits (medical, dental, vision, etc.), defined contribution benefit (401k with contribution), professional development, generous paid time off policies, and a flexible schedule. This is an exempt individual contributor position with a salary range of $60,000 - $67,500, based on experience.



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