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Insurance Customer Service Representative
2 months ago
As a Receptionist with Mayra Quaas - State Farm, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.
Key Responsibilities- Establish and maintain strong customer relationships, following up as needed to ensure their needs are met.
- Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making.
- Employ exemplary communication to efficiently meet customer needs while driving business development.
- Dedicated to delivering exceptional customer service.
- Able to effectively relate to customers, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem-solving, seeking solutions that meet customer needs.
- Competitive hourly pay plus commission/bonus opportunities.
- Growth potential and opportunities for advancement within our office.
- Paid time off (vacation and personal/sick days).
- Simple IRA.
- Valuable career-building experience.
Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide insurance and financial services, including auto, home, life, and retirement planning, to customers in Eugene, OR and surrounding areas.
