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Operations Voice Manager

1 month ago

Arlington, Virginia, United States Dynamic vSolutions Full time

Dynamic V Solutions is seeking an experienced professional to lead our team in supporting critical DoD operations through expert help desk management and customer support. The successful candidate will have extensive experience managing help desk operations and delivering high-quality customer service in a fast-paced, mission-critical setting. Key responsibilities include overseeing the day-to-day operations of the Technical Control Facility Service Desk, monitoring the Tech Control group email box for DISA ASI messages, and coordinating with the ASI team. The ideal candidate will have a strong background in IT operations, excellent communication skills, and the ability to lead a dynamic team. The role requires a minimum of 5 years' experience with help desk support and operations in a DoD IT environment, as well as a strong understanding of Tech Control equipment and networking concepts. The successful candidate will be responsible for providing Tier-II Work Center support, receiving and logging trouble calls, tracking, resolving, and closing trouble tickets according to JSP guidelines. Additionally, the candidate will be responsible for developing and maintaining a Training Program in accordance with DISAC standards, conducting in-person training classes, and maintaining the Tech Control training lab. The ideal candidate will have a strong understanding of IT operations, excellent communication skills, and the ability to lead a dynamic team. The role offers a competitive salary of $27.55 - $38.39 per hour, as well as a comprehensive benefits package, including 401(k), dental insurance, health insurance, paid time off, and vision insurance. The work schedule is an 8-hour shift, Monday to Friday, with the opportunity to work in a dynamic and supportive team environment. If you are a motivated and experienced professional looking for a challenging and rewarding role, please apply.