Member Service Representative

6 days ago


SaintMartinauxBois, Hauts-de-France, United States NorthStar Credit Union Full time
Job Overview

We are seeking a highly motivated Member Service Representative to join our team at NorthStar Credit Union. This role involves providing exceptional customer service, building member relationships, and promoting credit union services.

Responsibilities:
  • Accurately handle cash transactions and maintain daily cash drawer balances
  • Perform routine account maintenance tasks, such as changes of address and adding joint owners
  • Demonstrate expertise in opening various share types and recommending suitable checking accounts for members
  • Promote credit union services through community outreach and events
  • Maintain confidentiality of member information and deliver high-quality service
  • Achieve sales behavior and production goals while providing excellent customer service
Requirements:
  • High school graduate or equivalent required; prior experience in cash handling and customer service preferred
  • Strong keyboarding skills and knowledge of basic math concepts
  • Accuracy with data entry and cash handling procedures essential
  • Excellent communication and interpersonal skills required
  • Familiarity with credit union services and ability to cross-sell products
Benefits:
  • Competitive estimated salary of $45,000 - $60,000 per year, based on location and experience
  • Ongoing training and development opportunities
  • A supportive team environment and collaborative culture
  • The chance to make a positive impact in the lives of our members


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