Operations Manager

5 days ago


SaintMartinauxBois, Hauts-de-France, United States DRF Trusted Property Solutions Full time

As a Customer Service Director with DRF Trusted Property Solutions, you will oversee the Customer Service, Permit, and Dispatch teams. This role is critical in ensuring seamless operations and an outstanding customer experience.

About the Role

$65,000 - $80,000 per year (estimated salary range)

This Inside Operations Supervisor position requires a motivated leader with a passion for delivering exceptional customer service and operational excellence. The successful candidate will have strong computer skills and the ability to learn new software.

Responsibilities
  • Lead and supervise teams to foster a collaborative and high-performance environment.
  • Create an atmosphere of outstanding customer service while ensuring operational efficiency across departments.
  • Clinically evaluate team members' performance and provide constructive feedback.
  • Maintain accurate records and reports to ensure compliance with regulatory requirements.
Requirements
  • Excellent communication and leadership abilities.
  • Call center, permit management, or dispatch experience preferred.
  • Able to work flexible shifts, including some weekends.


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