Hotel Operations Director

3 weeks ago


Denver, Colorado, United States HEI Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our team at the Kimpton Hotel Monaco Denver. As a key member of our Executive Committee, you will be responsible for overseeing the overall operations and financial performance of the hotel, ensuring exceptional customer satisfaction, and driving business growth.

Key Responsibilities
  • Leadership and Management: Lead, supervise, and direct the operations and financial activities of the hotel, safeguarding the asset and creating a customer-driven culture.
  • Quality and Customer Satisfaction: Oversee the quality process to ensure consistent delivery of product quality and service, inspiring hotel associates to do their best.
  • Property Management: Tour and visually inspect the property daily, monitoring condition, cleanliness, cost control, and quality of product and service.
  • Human Resources: Aid HR with associate issues, interview, hire, train, recommend performance evaluations, resolve problems, and provide open communication.
  • Sales and Revenue Management: Participate in community affairs, maintain a positive public image, meet with potential and current clients, and actively involve in Sales and Revenue Management functions.
  • Financial Management: Guide the Executive Committee, Management, and staff to make sound business decisions, create and execute financial objectives, and comply with attendance rules.
Requirements
  • Education: Bachelor's degree preferred.
  • Experience: Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage.
  • Skills: Knowledge of hotel operations, effective verbal and written communication skills, and ability to adapt communication style to suit different audiences.


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