Medical Support Specialist

4 days ago


Brooklyn, New York, United States Tru Medical Management Full time

At Tru Medical Management, we are seeking a highly skilled Medical Support Specialist to join our team. This role is perfect for individuals who thrive in fast-paced environments and have excellent communication skills.

About the Role

The successful candidate will be responsible for providing exceptional patient support through phone calls, emails, and other forms of communication. They will work closely with healthcare professionals to ensure seamless patient care.

Responsibilities
  • Answer all incoming calls and address patient inquiries, needs, complaints, or other issues
  • Engage in active listening with callers, providing solutions and ensuring patients are supported and valued
  • Utilize the EMR system for patient demographic updates, prescription requests, and scheduling appointments
  • Assist in patient translation if required
  • Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
Qualifications and Skills
  • High school diploma or equivalent
  • Superior active listening, verbal, and written communication skills
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Ability to handle stressful situations appropriately
  • Fluency in Spanish
What We Offer
  • $45,000 - $55,000 per year (estimated salary)
  • Holiday pay
  • Commuter benefits
  • 401K
  • Bereavement leave
  • On-the-job training
  • Paid time off
  • Paid training
  • Promotional/growth opportunities
  • Full-time/Part-time opportunities
How to Apply

If you are a motivated individual with a passion for delivering exceptional patient care, please submit your application.



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