Membership Coordinator
4 weeks ago
We are seeking a highly motivated and customer-focused Membership Representative to join our team at the YMCA of Virginia's Blue Ridge. As a key member of our membership team, you will be responsible for delivering exceptional service to our members, guests, and program participants, contributing to member retention and growth.
Key Responsibilities- Provide excellent service to members, guests, and program participants, responding to their needs and promoting memberships and programs.
- Maintain the cleanliness and organization of the lobby area, ensuring a welcoming environment for all.
- Conduct interviews and tours to engage prospective members and promote our services.
- Process membership sales, renewals, and prospect follow-up as directed, building relationships with members and helping them connect with one another and the YMCA.
- Collaborate with other departments to ensure member satisfaction and provide exceptional customer service.
- YMCA Paid Certifications required within 30 days of hire: CPR/AED, and First Aid.
- Excellent interpersonal and problem-solving skills, with the ability to relate effectively to diverse groups of people.
- Previous customer service, sales, or related experience preferred but not required.
- Able to work flexible hours, including evenings, weekends, and holidays.
- Requires a person of maturity and good judgment, who can operate with minimum guidance from the Membership Director or Coordinator.
- Must be able to exercise independent judgment, assess facts and issues, and make non-routine decisions regarding day-to-day operations.
- Requires effective team-building and team-leadership skills, with the ability to maintain cooperative, functional relationships with peers.
- Must maintain a positive, energetic attitude toward YMCA work, goals, and values.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Basic knowledge of Microsoft Office and Excel applications.
- Ability to walk, stand, kneel, and stoop.
- Maintain continuous operations requiring attention to detail and multi-tasking.
- Must be able to lift, pull, and move up to 50 pounds.
- Must be able to stand or sit for long periods of time.
- Must be physically able to successfully complete required certifications.
An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements of the position, including criminal background, reference checks, E-Verify, and a drug test.
The YMCA of Virginia's Blue Ridge is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age, genetic information, disability, or veteran status.
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