Customer Service Specialist

7 days ago


Ogden, Utah, United States Wheel Pros Full time
About the Role
A Customer Service Representative is required to provide exceptional customer service and technical support to customers, distributors, and partners. This includes assisting with product inquiries, processing orders, and resolving issues in a timely and professional manner.

Key Responsibilities
- Provide outstanding customer service through phone, email, and social media
- Assist customers with product inquiries and order status
- Resolve technical issues related to automotive suspension, alignment, wheels, and tires
- Maintain accurate records of customer interactions

Requirements
- 2+ years of experience in customer service or call center environment
- Strong understanding of auto and truck suspension, alignment, wheels, and tires
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
- High school diploma or equivalent

Compensation
The estimated salary for this position is around $55,000-$65,000 per year, depending on location and experience.

This is a full-time position, and the company offers a competitive benefits package, including health insurance, retirement plan, and paid time off.

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