IT Systems Configuration Specialist

7 days ago


Moon Twp, United States Michael Baker International Full time

Job Overview: We are seeking a skilled IT Systems Administrator to join our team at Michael Baker International. As a key member of our IT department, you will be responsible for configuring, maintaining, and supporting our IT Service Management (ITSM) platform to ensure seamless operational performance.

About the Role:

The ideal candidate will have 7 to 10 years of system administration experience and advanced ITIL certifications. Proficiency in configuring and customizing the ITSM platform, including experience with JavaScript, Java expressions, etc., and automation is highly desirable. Knowledge of SQL, PowerShell, APIs, and system integrations is also a plus. Strong analytical and problem-solving skills, excellent verbal and written communication skills, and a strong customer service orientation are essential for this role.

Responsibilities:

  • Configure and maintain the ITSM platform, including self-service objects, forms, fields, environments, upgrades, patches, etc.
  • Implement and manage ITIL-based processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
  • Support the integration of ITSM with other IT systems and tools to streamline workflows and improve service delivery.
  • Support the definition, decisioning, and management of ITSM system security, user access, roles, and permissions.
  • Create and manage workflows to help automate processes / remove manual processes.
  • Develop and generate reports to provide insights based on ITSM operational data and support decision-making using PowerBI.
  • Collaborate with IT teams and business stakeholders to coordinate, plan for, design, build, test, deliver, support, and maintain ITSM and/or ITSM-integrated solutions.
  • Create and maintain comprehensive documentation regarding ITSM's charter, objectives, strategies, requirements, configurations, and designs, standard operating procedures (SOP's) as well as roadmap and other forward-thinking documents.
  • Provide technical support to end-users and resolve issues related to ITSM, ensuring minimal disruption to business operations.
  • Identify opportunities for process improvements and system enhancements and make recommendations to optimize the use of the ITSM platform.

Requirements:

  • 7 to 10 years of system administration experience
  • Advanced ITIL certifications
  • Proficiency in configuring and customizing the ITSM platform
  • Knowledge of SQL, PowerShell, APIs, and system integrations

Salary: The approximate compensation range for this position is $98,000 to $129,000.



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