Health Support Technician I

2 weeks ago

Jacksonville, Florida, United States University of Florida Full time
Job Title: Health Support Technician I

Join the University of Florida College of Medicine – Jacksonville team as a Health Support Technician I. This role is responsible for providing administrative support to healthcare providers and management staff, ensuring the smooth operation of clinical services.

Key Responsibilities:
  • Greets patients and confirms appointments, ensuring a positive patient experience.
  • Inspects and copies insurance cards and photo IDs, identifying and collecting copays, deductibles, and self-pay for services.
  • Explains and satisfies patient consent forms, scanning them into the electronic medical record.
  • Prepares patients for examination by performing preliminary physical tests, taking vital signs, and reporting patient history summaries.
  • Maintains patient privacy and confidentiality at all times, notifying providers of pertinent patient information and follow-up.
  • Receives and directs phone calls to the appropriate personnel, making contact with other departments, physicians, and outside organizations as necessary.
  • Verifies patient demographic information by interviewing patients, recording medical history, and confirming the purpose of visit.
  • Assists physicians with referrals and authorizations for medical or lab tests ordered.
  • Maintains and updates patient information in the electronic medical record.
  • Assists in organizing clinic exam rooms, including cleaning and stocking supplies, communicating inventory and equipment needs to assigned staff.
  • Performs cashiering functions as it relates to co-payments or other patient payments/collections.
Requirements:
  • High school diploma or equivalent and one year of relevant experience.
  • Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Preferred Qualifications:
  • Graduate of an accredited college or vocational technical training Medical Assistant program.
Special Instructions to Applicants:

This is a time-limited position. Background Check is Required. To be considered, you must upload your Cover Letter, Resume/CV, and 3 References. The University of Florida is an Equal Opportunity Employer.

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