Service Technician

6 days ago


Pittsburgh PA USA, United States Securitas Electronic Security Inc Full time
Job Title: Service Alarm Technician

Securitas Technology, a leading provider of integrated security solutions, is seeking a skilled Service Alarm Technician to join our team. As a Service Alarm Technician, you will be responsible for providing exceptional customer service and technical support for our security systems and equipment.

Key Responsibilities:
  • Respond to trouble tickets to ensure application uptime and system performance.
  • Diagnose and resolve application issues, both individually and as part of a team.
  • Perform preventative maintenance tasks to maximize application availability and identify system faults.
  • Configure and document system modifications through a digital change control tracking system.
  • Produce high-quality technical documentation for both technical and non-technical audiences.
  • Perform pre-deployment end-to-end testing of upgrades and major modifications.
  • Install software upgrades and major modifications on-site.
Requirements:
  • High School diploma or equivalent required.
  • Familiarity with installing and troubleshooting low voltage equipment.
  • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
  • Strong working knowledge of Microsoft Office.
  • Excellent written and verbal communication skills.
  • Working knowledge of network communications and IP addressing.
  • Excellent problem-solving and analytical skills.
  • Excellent time management skills.
  • Positive attitude and strong work ethic.
  • Certifications in enterprise-grade CCTV and Access Control systems a plus.
What We Offer:
  • Paid company training.
  • Medical, Dental, Vision, and Life Insurance.
  • 401K with 60% match up to 6% of salary.
  • Paid vacation, holiday, and sick time.
  • Educational Assistance.
  • Exceptional growth opportunities.
  • Wide variety of employee discounts on travel, equipment, and more.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.


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