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Principal Product Management Leader

2 months ago

New York, New York, United States Amazon Full time
About the Role

We are seeking a highly skilled and experienced Principal Product Management Leader to join our Customer Channels Technology team at Amazon. As a key member of our team, you will be responsible for managing the lifecycle of data and analytics products with significant impact.

Key Responsibilities
  • Translate complex and ambiguous business problems into crisp data product strategies and roadmaps
  • Lead definition of data products vision, own the 3-5-year strategic direction and long-term roadmap for a suite of products
  • Develop and implement a comprehensive data strategy and framework for building a customer-centric martech stack
  • Translate the technology roadmap into a marketing architecture (Marchitecture) that is easy to digest and understand
  • Conduct a detailed audit of current martech tools and usage, identifying redundancies and opportunities for improvement
  • Stay up to date on the latest advancements and shifts in marketing technology and customer behaviors to ensure our martech stack meets evolving customer needs
  • Collaborate with AWS Marketing engineers, product and program managers, as well as Customer Experience and other Marketing Technology teams
  • Connect the dots across multiple internal teams on strategic decisions or new martech solutions, to ensure cohesive martech strategies, communication, and alignment where needed
  • Partner with data science and engineering teams and relevant stakeholders to incorporate the latest personalization, LLM, and GenAI capabilities or enhancements into our martech systems to improve CX, velocity, automation, and ease of marketing tasks
  • Partner with engineering leadership to establish a maturity model and deprecation framework for outdated or duplicative martech tools
  • Lead data gathering and analysis efforts to measure customer impact and effectiveness of new Martech tools
  • Drive the continuous monitoring and optimization of the martech stack, ensuring it remains flexible and adaptable to changing business needs
  • Collaborate with the CCTech team to improve agility and speed in bringing new technologies to market
  • Serve as the primary liaison between marketing leadership and technical teams, translating complex technical concepts into clear, actionable insights for marketing stakeholders
About the Team

The Customer Channels Technology team delivers integrated and personalized experiences across our inbound and outbound channels, so customers can easily explore AWS services, and find solutions tailored to their needs.

Through our interconnected technology solutions, we will increase customer delight, streamline stakeholder operations, and drive accelerated revenue growth.

About Amazon

Amazon is committed to a diverse and inclusive workplace. We value diverse experiences and encourage candidates from all backgrounds to apply.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit our website.