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Executive Guest Services Manager
3 weeks ago
- Estimated Salary: $45,000 - $55,000 per annum based on experience
The successful candidate will be responsible for managing front desk operations, handling guest check-ins and check-outs, and resolving any issues that may arise during their stay. They will also be expected to maintain accurate records and provide administrative support as needed.
Key Responsibilities- Guest Check-In and Check-Out: Ensure timely and efficient check-in and check-out processes, verifying guest details and room assignments.
- Reservation Management: Manage guest reservations, amendments, and cancellations, communicating with guests and internal teams as necessary.
- Customer Service: Provide exceptional customer service, responding to guest queries and resolving any issues promptly and professionally.
- Billing and Payment Handling: Process payments, handle billing inquiries, and resolve any payment-related issues.
- Administrative Duties: Maintain accurate records, perform data entry tasks, and provide administrative support as needed.
- Security and Safety: Ensure the security and safety of guests and staff, following company policies and procedures.
- General Hotel Support: Assist with general hotel duties, including cleaning, maintenance, and other tasks as required.
