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Customer Service Representative
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EcoShield Pest Solutions is a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. Our mission is to spread happiness by delivering exceptional experiences to our customers, employees, partners, and communities.
Job SummaryWe are seeking a highly skilled Customer Care Specialist to join our team at our customer contact center in Chandler, Arizona. As a Customer Care Specialist, you will be responsible for providing exceptional customer experiences, resolving customer concerns, and maintaining a positive association with our company brand.
Responsibilities- Customer Experience: Provide creative, reliable, and personalized resolutions of customer concerns to retain existing customers and maintain their regular services.
- Customer Communication: Consistently go above and beyond for customers to create positive customer associations with the company brand.
- Team Collaboration: Work across teams and departments to provide solutions that serve the business and the customer simultaneously.
- Customer Inquiries: Answer all general customer inquiries, including updating phone numbers, payment information, advising of service schedule, and product/service education.
- Customer Correspondence: Manage timely and consistent customer correspondence by phone, email, and text message.
- Industry Expertise: Consistently increase industry expertise needed to effectively help customers by participating in educational opportunities, including monthly courses and supplementary training opportunities.
- Education: High School Diploma or GED.
- Experience: 6+ months of customer service, sales, or customer retention experience.
- Availability: Willingness to work Monday - Friday with some scheduled Saturdays during the months of April to September.
- Skills: Proficient with Microsoft Office Suite.
- Competitive Pay: Competitive hourly rate ($15.00-$17.00 DOE).
- Additional Compensation: Additional compensation opportunities.
- Paid Time Off: Paid time off, including sick time, paid vacation, and 10 company-paid holidays.
- Benefits: Comprehensive benefits package, including medical, health savings account, dental, vision, voluntary life, short-term and long-term disability, 401(k) with match, employee assistance program, and rally health and wellness program.
