Guest Services Ambassador

2 weeks ago

Newnan, Georgia, United States City of Hope Full time
{"Job Overview": "Job Overview

As a Guest Services Representative at City of Hope, you will play a vital role in creating a patient-centered environment that exceeds expectations. Your warm and professional demeanor will make a lasting impression on our guests, ensuring their stay with us is comfortable and memorable.

", "Responsibilities": "Responsibilities
  • Provide exceptional customer service to patients and visitors, addressing their needs and concerns in a timely and efficient manner.
  • Check guests in and out of onsite hotel accommodations, ensuring a seamless experience.
  • Make reservations for patients and guests, informing them of hospital services, guest services, educational programming, social and leisure activities, and special events.
  • Handle financial transactions, including credit cards, cash, and checks, with accuracy and attention to detail.
  • Orient patients and visitors to the Outpatient Accommodations and hospital facilities, facilitating a positive experience.
  • Coordinate guest requests for special arrangements and services, maintaining confidentiality and ensuring timely service.
  • Work closely with other hospital departments, such as Scheduling and Transportation, and community vendors and off-site hotels.
  • Oversee guest activities and outings, providing timely service and service recovery when necessary.
  • Cross-train to serve as a back-up lobby ambassador in Patient Relations, Volunteer Services, and Concierge, representing Guest Services in a positive, professional, team-oriented, and cooperative manner.
  • Answer Guest Services phones in a professional manner, handling inquiries with excellent service efficiency.
", "Qualifications": "Qualifications

Minimum Qualifications:

Two (2) years of customer service experience and/or hotel/hospitality experience preferred.

Education Requirements:

Must have a high school diploma, bachelor's degree preferred.

", "About City of Hope": "About City of Hope

City of Hope is a leading research and treatment organization dedicated to making hope a reality for all touched by cancer and diabetes. Our mission is to transform the future of healthcare through innovative research, compassionate care, and education.

", "Benefits": "Benefits

City of Hope offers a comprehensive benefits package, including 7 holidays off per year, company-matched 401(k), and Employee Assistance programs.

", "Equal Opportunity Employer": "Equal Opportunity Employer

City of Hope is an equal opportunity employer, committed to diversity, equity, and inclusion.

", "Learn More": "Learn More

To learn more about our comprehensive benefits and commitment to diversity, equity, and inclusion, please visit our website.

", "Contact Us": "Contact Us

For more information, please contact our HR department.

"}

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