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Guest Service Ambassador Overnight Representative

2 months ago

Newnan, Georgia, United States Woodspring Suites - Newnan Full time
Job Summary

The Guest Services Ambassador (GSA) serves as the primary point of contact for guests at Woodspring Suites - Newnan. This role is responsible for ensuring an exceptional guest experience by managing front desk operations with efficiency, accuracy, and thoroughness.

Key Responsibilities
  • Guest Relations:
    • Provide a warm and welcoming experience for all guests, offering assistance as needed to ensure their comfort and satisfaction.
    • Conduct front desk operations in a manner that presents minimal difficulty to guests, ensuring a seamless experience.
    • Regularly meet with guests to solicit feedback and comments on services and facilities, taking steps to ensure the highest level of guest satisfaction.
    • Respond to situations as they arise and manage guest conflicts in a professional and courteous manner.
  • Operations:
    • Inspect studios and public spaces daily to ensure compliance with company and brand standards.
    • Respond effectively and according to procedure in times of emergency, prioritizing guest safety and well-being.
    • Ensure all policies and procedures are accurately followed at all times, maintaining a high level of operational efficiency.
    • Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
    • Respond to guest service calls efficiently and expediently, providing timely assistance.
    • Ensure the safety of the building and occupants, contacting emergency services or law enforcement when necessary.
    • Document work activity using the appropriate log and according to policy and procedure.
  • Sales & Revenue:
    • Execute the lead management process and complete all sales and marketing objectives as established by supervision.
    • Review studio inventory daily to ensure maximization of studio revenue, identifying opportunities for growth.
    • Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue.
    • Follow revenue management guidelines as directed by supervision, ensuring alignment with company goals.
  • Additional Duties:
    • Perform laundry duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning and maintenance of the House and Commercial Laundry facilities.
    • Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.
    • Perform all other duties as assigned by supervision, contributing to the overall success of the team.

The Guest Services Ambassador is required to remain on site for their entire shift until relieved. A paid 30-minute meal break is provided in consideration. The meal break is to be taken as available.