IT Support Engineer Role

3 days ago


Albuquerque, New Mexico, United States University of New Mexico Full time
About the Job
The University of New Mexico is seeking a highly skilled Technical Support Specialist to join its team at the College of Pharmacy. As an IT Support Engineer, you will provide technical assistance and maintenance services to over 450 end users, ensuring seamless operation of software, hardware, servers, and network systems. Your expertise in troubleshooting complex technical issues will be invaluable in maintaining the highest level of service quality.

**Job Responsibilities:**
  • Provide technical support for College-provided software, hardware, servers, and network systems.
  • Maintain and troubleshoot classroom technology, lab computers, conference rooms, student lounge, and computer pods.
  • Perform routine maintenance, in-place upgrades, and troubleshooting within these areas.
  • Offer IT assistance for conferences, meetings, and other events.

Requirements:
  • High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
  • Familiarity with a wide range of software including Active Directory, Cherwell, SCCM, SailPoint, InTune, IDMs, cPanel, Cascade, DNN, SQL Server, PioneerRX, Toxicall, HigherGround, Micromedex, Splunk, Vulnerability Management Systems, EDRs, DeepFreeze, ExamSoft, iClicker Cloud, PollEverywhere, Axis, OBS, AppTree, Office, Creative Cloud, and Microsoft Office.
  • Familiarity with equipment including Crestron, Surface Hub, Dell computers, PowerEdge servers, Cisco ASA, Meraki, NEC phones.

Estimated Salary Range: $18.09 - $22.19 per hour, commensurate with qualifications and experience.

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