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Healthcare Customer Service Specialist

2 months ago

Beech Grove, Indiana, United States Franciscan Health Full time

Company Overview
Franciscan Health is a prominent non-profit healthcare organization dedicated to providing comprehensive primary and specialty care across Indiana and Illinois. Our mission emphasizes compassionate care, guided by values such as Respect for Life, Fidelity to Our Mission, Compassionate Concern, Joyful Service, and Christian Stewardship. With a network of over 1,000 employed physicians and advanced practice providers, we pride ourselves on a collaborative approach to patient care, supported by numerous nationally recognized Centers of Health Care Excellence.

Position Overview
Role: Patient Service Representative
Schedule: Full Time - Monday to Friday, 8 AM to 5 PM

  • Enjoy a balanced work-life with a consistent daytime schedule and recognized holidays off.
  • Access to professional development and growth opportunities.
  • Comprehensive benefits package designed to reward experience and expertise.
  • Handle incoming calls, addressing inquiries, scheduling appointments, or directing callers to the appropriate personnel.
  • Utilize an electronic medical records system effectively.
  • Process patient payments, applying them to accounts accurately.
  • Maintain daily encounter forms and cash drawers.
  • Perform additional administrative duties as required by the specialty of the practice.
Qualifications
  • High School Diploma or GED - Required
  • Minimum of 1 year in Customer Service - Required
  • 1 year of experience in Healthcare - Preferred
Travel Requirements:
Minimal travel is expected for this role.

Equal Opportunity Employment
Franciscan Alliance is committed to providing equal employment opportunities to all employees and qualified applicants, adhering to applicable local, state, and federal laws. We uphold a Right of Conscience objection regarding any ordinances that conflict with our values and the exercise of our religious rights.