Warehouse Operations Manager

5 hours ago


Alexandria, Virginia, United States Global Placement Services LLC Defunct Full time
Job Description:


As a Warehouse Manager, you will be responsible for creating a high-performing work environment that results in positive associate experiences, excellent customer service, and an overall successful operation that supports the company's mission.

Managers model passion for work, strong positive leadership skills, and are effective coaches to their direct reports. They are expected to understand store and divisional objectives and meet established goals, including revenue, profit, and expense control.

This position has the authority to recommend and make decisions on hiring, coaching, and discipline.

Key Responsibilities and Accountabilities:
  • Assist the store manager with the overall operation of the business unit.
  • Develop, coach, and train all direct reports in the business unit.
  • Create an atmosphere of ongoing exceptional customer service to internal and external customers.
  • Make recommendations for hiring and evaluating associates on the team.
  • Assist the store manager in performing daily administrative and clerical functions of store operations.
  • Provide exceptional customer service to customers, including resolving customer concerns.
  • Fulfill the duties of store personnel if needed.
  • Model, monitor, and enforce compliance with company policies and standards.
  • Maintain the general appearance of the store and premises according to agency standards.
  • Assist in enforcing store safety and security procedures and ensure safety procedures are enforced on an ongoing basis.
  • Perform all other duties as assigned.
Supervisory Responsibility:

This position has supervisory responsibility for associates, including Team Leads.

Required Qualifications:
  • High school diploma or equivalent plus one to three years of previous management experience in retail or a similar service-oriented business or environment.
  • Basic math and computer skills, including the ability to create and manipulate spreadsheets, understand computerized time and attendance, and understand POS systems.
  • Ability to effectively communicate in English, both verbally and in writing, in a clear manner.
  • Excellent customer service skills.
  • Must be willing to work flexible days and hours, with a schedule that meets the needs of a seven-day-per-week business.
  • Personal vehicle to transport store receipts to the bank.
Preferred Qualifications:
  • Associate's degree or higher.
  • Fluency in a language other than English.
Required Skills:
  • Procedures
  • Environment
  • Operations
  • ARe
  • Reports
  • Spreadsheets
  • BASIC
  • Hiring
  • Retail
  • Coaching
  • Writing
  • Security
  • Leadership
  • Customer Service
  • Business
  • Sales
  • English
  • Management


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