Casino Cashier

6 days ago

Perryville, Maryland, United States Hollywood Casino Perryville Full time

Customer Service Expert

We're looking for a skilled Customer Service Expert to join our team at Hollywood Casino Perryville. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests, ensuring that their experience is nothing short of amazing.

Key Responsibilities:

  • Ensure interactions with internal and external guests follow the guidelines of our Red Carpet Customer Service Program
  • Maintain a balanced cashier's station, processing cash transactions for casino customers and employees
  • Be knowledgeable and comply with Title 31 regulations
  • Enroll patrons into our Players Club, issue patrons Players Club cards, and maintain accurate player tracking information
  • Work the main bank as assigned, answering phone calls with proper phone etiquette
  • Comply with state, company, department policies and regulations

Requirements:

  • High school diploma or equivalent
  • A minimum of 21 years of age
  • A minimum of one year of cashiering and experience and/or heavy money handling experience
  • Able to promptly and accurately follow instructions given by Supervisor or Manager
  • Must qualify for licensing by Maryland Gaming Commission
  • Physically mobile with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs.

About Us:

We're changing entertainment at Hollywood Casino Perryville. As a leading provider of integrated entertainment, sports content, and casino gaming experiences, we're committed to values like diversity and sustainability for our community, team members, vendors, and planet.

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