Clinical Operations Director
2 days ago
This position provides strategic leadership and direction for the clinical operations of the Department of Pathology and Laboratory Medicine (PLM) at Children's Hospital Los Angeles (CHLA). The successful candidate will ensure high-quality, cost-effective diagnostic services are provided in a timely manner, while modeling leadership consistent with CHLA's mission and values.
Key Responsibilities- Provides on-site technical and administrative direction for managers and supervisors, and partners with department leadership in creating, executing, and managing operational activities for the Department of Pathology and Laboratory Medicine (PLM) at CHLA.
- Coordinates clinical activities across PLM and in partnership with other departments and service centers.
- Identifies, solicits, reviews, and oversees the implementation of performance improvement activities, including system changes and modifications to ensure the PLM clinical activities support the patient experience, incorporating best practices and innovations.
- Works with Department leadership to develop strategic and operational initiatives involving assigned areas.
- Addresses customer service issues promptly and identifies sustainable long-term solutions.
- Responsible for building high-performing teams, enhancing team management skills, overall management, including recruitment and retention, training, development, performance management, and employee relations.
- Mentors managers, supervisors, and emerging leaders to actively support their professional growth and long-term retention.
- Establishes policies and procedures to support all clinical operational activities and ensures compliance.
- Responsible for budgeting and planning, partnering with faculty directors in identifying and implementing appropriate strategies for reducing costs and improving quality of service.
- Ensures the accuracy and timely management of productivity tools.
- Responsible for the performance of lab productivity tools to evaluate overall performance and develop mitigating strategies to address areas of concern and risk.
- Ensures the department meets or exceeds all regulatory, accreditation, and legal requirements, including State license, College of American Pathologists accreditation, Federal CLIA certification, FDA, CMS, DNV, and several other agencies and organizations.
- Responsible for the enrollment and participation in approved proficiency testing programs and establishing a quality control program for the testing performed.
- 5+ years' experience in a comparable position of leadership and management in an academic medical center.
- Bachelor's Degree (B.S. or B.A.) required and valid California Clinical Lab Scientist license issued by the state of California required.
- Master's Degree in business, health care management, or similar discipline preferred.
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