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Laboratory Quality Management Specialist

4 weeks ago

Humble, Texas, United States Memorial Hermann Health System Full time

At Memorial Hermann Health System, we strive to deliver high-quality, efficient care while creating exceptional experiences for every member of our community.

We believe that when our employees feel valued, heard, and cared for, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization, and efficiency.

If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we invite you to be a part of our team.

Job Summary

This position is responsible for providing, maintaining, and supporting Laboratory Services Quality Management program.

Key Responsibilities
  • Coordinates proficiency orders, receives and distributes proficiency testing samples, and analyzes all proficiency data and exception reports to comply with CAP acceptable guidelines.
  • Ensures that operations are compliant with conditions and standards set forth by various governmental and accrediting agencies, including TJC, FDA, CAP, AABB, HCFA, OSHA, and CLIA.
  • Prepares various QA/QI reports for the Monthly Operating Report and Laboratory Services Quality Plan, including turnaround times, red arm bands, and critical values.
  • Provides computer support for changing test tables and quality control builds.
  • Analyzes quality control data and provides a summary to Laboratory and Medical Directors.
  • Conducts required function and equipment checks.
  • Ensures a safe laboratory environment by performing safety checks, gathering safety data for various quality assurance reports, preparing safety tests, and serving as a resource for the laboratory safety program.
  • Evaluates new instrumentation, new methods, new reagents, and quality control to support laboratory testing within the system.
  • Recognizes that customers include patients, physicians, administration, and other departments, and implements and maintains effective processes to monitor and improve customer satisfaction.
  • Supports the System and campus customer service initiatives, utilizing and supporting the use of PIC principles.
  • Supports the System Quality Initiative, utilizing and supporting the use of Quality processes, techniques, and principles to improve key processes.
  • Ensures that processes are in place to adequately monitor and ensure the validity of laboratory results.
  • Participates in multidisciplinary teams to improve campus processes.
  • Builds and maintains effective relationships with Laboratory and Medical Directors, other members of management, and employees.
  • Is sensitive to the needs of others and demonstrates the behavioral expectations in an exemplary manner.
  • Ensures safe care to patients, staff, and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization, serves as preceptor, mentor, and resource to less experienced staff.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences, models Memorial Hermann's service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.

Other duties as assigned.