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Customer Service Representative

2 months ago

Atlanta, Georgia, United States Dal-Tile Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Dal-Tile, a leading manufacturer of tile and natural stone in the United States. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Provide timely and accurate information to customers regarding product order status, delivery status, and coordination of product returns.
  • Perform various customer service duties, including waiting on customers, assisting with order requirements, answering customer inquiries, and providing samples.
  • Use computer systems, such as ASI, JDE, and PCs, to process customer orders and manage inventory.
  • Address and resolve customer complaints in a professional and timely manner.
  • Perform various office administration duties, including processing payments and receipts, reconciling DSRs and cash box, and preparing bank deposits.
Requirements
  • High school diploma or equivalent experience.
  • 3 years of customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
About Dal-Tile

Dal-Tile is a proud supporter of our U.S. military, veterans, and their families. We offer a competitive salary, comprehensive benefits package, career opportunities, and an environment of creativity and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.